Returns & Exchanges
At Simple Sugars, we want you to love your smooth skin, so if you are not completely satisfied with your purchase, we offer a 30-day return window for all products. Please note that original shipping fees are non-refundable and items must be at least half-full to qualify for a refund.
Initiate Your Request
Email our support team at hello@simplesugars.com with your order number and the reason for your return to receive a Return Authorization number.
Package Your Items
Securely pack the products in their original packaging or a sturdy box to ensure they are not damaged during transit back to our facility.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location; keep your tracking receipt for your records.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing